How long will the delivery take?

All medications delivery service requests will take at least 3 working days to process (excluding the day the request was made). Working days are defined as Mondays to Fridays, excluding Public Holidays. For regular home delivery, we provide 3 delivery time slots from Monday to Friday (excluding Saturday, Sunday and Public Holidays). 10am to 2pm 2pm to 6pm 6pm to 10pm Please ensure you have at least 2 weeks supply of medication at home in case of any unforseen delivery delay.

Medication Delivery Services | Sengkang General Hospital

Have at least 2 weeks of medications at home?

Skip the wait and let us deliver your medications straight to you via our Medication Delivery Service (MDS)!

To use these services, order your medications at your convenience via HealthHub app.

Follow these simple steps to have medications delivered to your doorstep:

Place your order through any of the following:
- Online via HealthHub app
- MDS Hotline: (65) 6930 2262
Provide your personal particulars (including email address)
Upload the front and back of your balance memo or hardcopy prescription
Indicate your preferred payment mode (Medication Delivery Services)
Indicate your preferred delivery date, time and address

An order acknowledgement will be sent to the email address you provide once your online order has been successfully submitted. On your selected delivery date and time, the delivery personnel will contact you before arrival using the contact number you provided.

Please note that this service is only available and applicable for:

Registered patients staying in Singapore
Valid SKH and NHCS@SKH prescription issued within 1 year from date of issue

Note: For NHCS@SKH prescriptions, the original hardcopy paper prescription must be submitted in-person and will be kept at our Outpatient Pharmacy. When the full amount of medicines has been dispensed, the prescription cannot be refilled.

Other important information

Medications such as antibiotics, controlled drugs, newly prescribed medicines, medications that need to be taken immediately are not eligible for delivery. Medicines with changes in dosage are also not eligible for delivery.
Delivered medications cannot be exchanged or refunded.
Please ensure someone is available at the specified address to receive the medications at the agreed time/date. If the person is not present at the specified delivery address and uncontactable at the time of delivery, you will have to bear the total charges for both the item and delivery charges. A second delivery charge will apply if you request a redelivery.
Additional charges apply for bulky items and multiple delivery requests within a month unless the additional delivery was arranged by SKH due to unforeseen circumstances.

For any enquiries on our Medication Delivery Service, please call: (65) 6930 2262 (Press 1).

Medication Delivery Service Hotline Operating Hours:
Monday to Friday: 9.30am to 5.30pm
(Closed on Saturdays, Sundays and Public Holidays)

FAQs

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You can only submit an order if you have a valid prescription*. If you do not have one or need a new prescription, please submit your "repeat prescription" request through HealthHub or call our SKH Appointments Hotline at (65) 6930 6000.

*A valid prescription is one with remaining balance of medications. In the HealthHub app, prescriptions with available balance are reflected in black with quantities while greyed-out indicate no remaining balance. Please note that all prescriptions expire 1 year from the date of prescribing.

Download the HealthHub app to request for a new prescription from your doctor or call our SKH general hotline at 6930 6000, and opt for medication delivery.

All medications delivery service requests will take at least 3 working days to process (excluding the day the request was made).
Working days are defined as Mondays to Fridays, excluding Public Holidays.
For regular home delivery, we provide 3 delivery time slots from Monday to Friday (excluding Saturday, Sunday and Public Holidays).
- 10am to 2pm
- 2pm to 6pm
- 6pm to 10pm
Please ensure you have at least 2 weeks supply of medication at home in case of any unforseen delivery delay.

We deliver to all valid local addresses within mainland Singapore, excluding offshore islands and secured areas.

Any amendment or cancellation received less than 3 working days prior to the confirmed delivery date will be subject to a charge of $8.

Payment can be made through HealthHub app, AXS machines or Singpost branch. MediSave may be used subject to review and approval. Other approved third-party payers are also accepted. Please provide the necessary payment documents (e.g. Comcare assistance letter, medical benefit card) when you register for the service. Cash on delivery is not accpeted.