SKH Outpatient Pharmacy Medication Delivery Service

• This service is only available for registered patients staying in Singapore.
• The medication delivery service is only applicable for SKH prescription/s and NHCS@SKH prescription/s.
• When the full amount of balance in a prescription is used up, patient will need to:

1. 1. Call for top-up via our call centre

• The prescription must be within 1 year from date of issue to be valid
• For scheduling of delivery, kindly contact Outpatient Pharmacy through:
  • Online via Healthhub App
    • (click here for the guide to order medication)
  • Telephone hotline: +65 6930 2262 (Press 1)

• All medications delivery service requests will take at least 3 working days to process (excluding the day the request was made).
• Working days are defined as Mondays to Fridays, excluding Public Holidays.
• For regular home delivery, we provide 3 delivery time slots from Monday to Friday (excluding Saturday, Sunday and Public Holidays).
  • 10am to 2pm
  • 2pm to 6pm
  • 6pm to 10pm
• Please ensure you have at least 2 weeks supply of medication at home in case of any unforseen delivery delay.

We deliver to all valid local addresses within mainland Singapore, excluding offshore islands and secured areas.

You can only submit an order if your a valid prescription*. If you do not hvae one or need a new prescription, please submit your "repeat prescription" request through HealthHub or call our SKH Appointments Hotline at (65) 6930 6000.

*A valid prescription is one with remaining balance of medications. In the HealthHub app, prescriptions with available balance are reflected in black with quantities while greyed-out indicate no remaining balance. Please note that all prescriptions expire 1 year from the date of prescribing.

We are only able to process SKH prescriptions. Kindly approach the issuing institution for their delivery services.

Any amendment or cancellation received less than 3 working days prior to the confirmed delivery date will be subject to a charge of $8.

An order acknowledgement will be sent to the email address you have provided.

Based on the selected delivery date and time slot, a SMS notication will be triggered to your contact number that you have provided.

This SMS contains the OTP PIN which the deliveryman will need to verify with before he can release the parcel.

If you are unable to receive your medications in person, you can give consent for another person who is 18 years old and above to receive the medications on your behalf.

He or she must be able to provide the OTP PIN sent to the registered phone number for the deliveryman to release the parcel.

Payment can be made through Healthhub app AXS machines or Singpost branch. MediSave may be used subject to review and approval. Other approved third-party payers are also accepted. Please provide the necessary payment documents (e.g. Comcare assistance letter, medical benefit card) when you register for the service. Cash on delivery is not accpeted.

Approved 3rd party payers are accepted for payment of medications. However, delivery amendment or cancellation charges will be borne by you. Please provide us with the necessary payment documents when you register for the medication delivery service.

Yes, we do accept Medisave (subjected to review and approval). Kindly indicate these options when placing your medication orders. We do not offer cash on delivery.

Download the HealthHub app to request for a new prescription from your doctor or call our SKH general hotline at 6930 6000, and opt for medication delivery.