Pick N Go

Pre-order and Pick-up at SKH Outpatient Pharmacy (Pick N Go)
Familiar with your medications, do not need pharmacist counselling, and, can't wait for delivery or locker collection?

Skip the queue with our self-collection service at our Outpatient Pharmacy. You can place your medication orders through the HealthHub app and collect them at the Outpatient Pharmacy counter.

For same-day collections, please allow a 2-hour processing time after placing your order.

An SMS notification will be sent to you once your order has been processed and is ready for collection. Please follow the instructions provided in the SMS to collect your medication.

Who is this service for?

Patients who are familiar with their medications and do not need counselling from pharmacists
Patients who submit online orders for SKH prescriptions via the HealthHub app only
Patients with medications that need to be kept refrigerated or medications that are controlled

Note: If your prescription involves medication changes or adjustments, or if you require face-to-face counselling, please register as a walk-in patient at Level 1 Outpatient Pharmacy or visit our Medication Management counters after your doctor consultation at SKH Medical Centre

Order cut-off times

Last order for same-day collection: 4pm

Orders placed through the app after 4pm will be processed the next working day.

Collection Details

For same-day collection, please allow up to 2 hours of processing time from the time of placing your order. You will receive a “READY FOR COLLECTION” SMS once your order is ready collection. Please follow the instructions in the SMS to collect your medication.

Collection hours: 11am – 6.30pm, Monday to Friday
Location: Level 1 Outpatient Pharmacy, Sengkang General Hospital

Medications must be collected within 6 calendar days after processing. Any uncollected medications will be returned to the Outpatient Pharmacy.

FAQs

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You can only submit an order if your a valid prescription*. If you do not hvae one or need a new prescription, please submit your "repeat prescription" request through HealthHub or call our SKH Appointments Hotline at (65) 6930 6000.

*A valid prescription is one with remaining balance of medications. In the HealthHub app, prescriptions with available balance are reflected in black with quantities while greyed-out indicate no remaining balance. Please note that all prescriptions expire 1 year from the date of prescribing.

A detailed guide on how to order medications from HealthHub is available here.

We are only able to process SKH prescriptions. Please approach the issuing institution for such requests.

An order acknowledgment will be sent to the email address you have provided.

Please allow up to 2 hours of processing time from the time of order. You will receive an SMS once your order is processed.

Note: Last order for same-day collection is 4pm. Any orders placed after 4pm will be processed the next working day.

Orders placed outside of operating hours will be processed the next working day. The earliest you can collect would be 11am on Monday.

Please follow the instructions in the SMS you received and proceed to the Outpatient Pharmacy.

Approved third-party payers are accepted for payment. Please provide the necessary payment documents when you submit your order.

MediSave if accepted, subject to review and approval. Please indicate this when placing your medication order. Cash payment is not accpeted.

Other important information

Please check your medications carefully upon collection before leaving the pharmacy. If there are any discrepancies, please approach our staff immediately. Medications are not exchangeable or refundable.