Ordering Medications via SKH Balance Medication Record

1. Login via SingPass on HealthHub to retrieve and view your prescription records

• Click on "Medication Refill"
• Select "Sengkang General Hospital"
• Select the Prescription ID based on the date of visit and specialty to view your prescription

If there are no available electronic prescription records, it means you do not have remaining medications to colelct. You would need to submit a top up request by clicking on "repeat you prescription" on the same page.

2. Select the desired medication(s) and indicate the amount required.

• Medications are subjected to currect stock restrictions set

Note: Medications delivered are non-refundable and non-exchangeable.

3. Select your preferred mode of collection. 

For Delivery:

• Indicate Delivery Date, Time and Delivery Address
• Do order at least 2 weeks before medications run out

For Self-Collection from MedStation Locker:

• Indicate the collection date.
• Location: Medstation locker behind polar cafe, Medical Centre Level 1
• Flexible 23-hour collection timing from 10am of the selected date to 9am the following day
• NOT for fridge medications

For Self-Collection from Pharmacy:

• Indicate the collection date
• Location: Medical Centre, Level 1 Outpatient Pharmacy
• Collection hours: 11am - 6.30pm, Monday to Friday
• 2-hour processing time for same-day pick up
• For orders placed after 4pm, medications will be prepared on the next working day.

4. Select your preferred payment mode, review your request details and submit the order.

• Please check your order details (delivery address, collection dates, contact number, medication order) before submission.
• You will receive an acknowledgement email for medication order confirmation.

Track your order status on the HealthHub app under "View past requests"

Note: All requestes submitted are subjected to approval by the pharmacy.

5. Receive your medications at your selected location and time. 

For Delivery:

• An SMS with OTP will be sent to you on the morning of delivery.
• Kindly ensure that someone is present at the specified location and time to receive the medication.

For Self-Collection from MedStation Locker:

• An SMS with OTP will be sent to you at around 9.30am on the collection date.

Kindly collect your medications from 10am of selected day to 9am of the next day (23 hours).

For Self-Collection from Pharmacy:

• A "READY FOR COLLECTION
  " SMS will be sent to you when the medications are ready.
• Please follow the instructions provided in the SMS when your order is ready for collection.

If you do not receive any SMS, you may contact Outpatient Pharmacy at 69302262.