Phone Consultation

Before Your Session

For phone consultations, ensure you have a telecommunication device with a working landline or mobile phone number to receive the call from our doctor at your appointment time.
 

During Your Session

You will receive a call from our doctor at your appointment time.

Tips for a good phone consultation

1. Find a comfortable private space free from distractions
2. Turn off any music and minimise background noise. Using headphones or earpiece with a microphone is encouraged

After Your Session

Next Appointment Details

You can check the HealthHub app for your next appointment. You will also receive a notification on the app or an SMS on your phone.

Laboratory Test

If your doctor has ordered any tests, you will receive the order form(s) via email or by post to your registered address. Please print and bring the form(s) to your laboratory appointment.

Medication

We will notify you about your prescription via SMS within 1 to 2 working days after your consultation. You may then order your medications for delivery via the HealthHub app (if you have 2 weeks of medicine at home) or contact the Outpatient Pharmacy at 6930 2262 for more information. For enquiries on delivery status, please call the Medication Delivery Service hotline at 6930 2268, from 9am to 5pm (Monday to Friday).

Charges and Payment for Telemedicine

Video consultations are charged at 20% discount from the standard outpatient specialist consultation charges, valid until further notice. This discount is applicable for all except Non-Residents. Phone consultations are charged at 75% of the standard outpatient specialist consultation charges. Please click here to view the full outpatient consultation charges.

Telemedicine charges and any drugs, investigations, or scans ordered during the telemedicine sessions can be paid for using MediSave. The use of healthcare schemes and government subsidies follows the same guidelines as face-to-face outpatient consultations. Time-limited usage of MediSave has been extended to all chronic conditions under the Chronic Disease Management Programme (CDMP) since 9 October 2020. 

The 20 conditions covered under the CDMP include diabetes (including pre-diabetes), hypertension, lipid disorder, schizophrenia, major depression, bipolar disorder, anxiety, stroke, asthma, COPD, dementia, osteoarthritis, benign prostatic hyperplasia, Parkinson's disease, chronic kidney disease (nephrosis/nephritis), epilepsy, osteoporosis, psoriasis, rheumatoid arthritis and ischaemic heart disease.

Your invoice will be ready by the end of the day, and you will receive an SMS notification once your bill is available. You can then pay via the HealthHub app, DBS Internet/Mobile Banking or at any AXS machine.