Video Consultation

Before Your Session

For video consultations, you will need a computer or mobile device (smartphone or tablet) that has a video camera and microphone. 

You will also need to install the Zoom application on your device. You may download it from:

Computer	Mobile device (download zoom application)
	Google Play Store	Apple App Store

Zoom is a secure video conferencing platform approved by the Ministry of Health for teleconsultations. Each session is password-protected and we recommend ensuring your Zoom app is updated to the latest version before your consultation.

During Your Session

To join your video consultation, you can either:

• Click on the Zoom link in the SMS sent to you, or
• Log in to HealthHub app, go to 'Appointments', and tap 'Proceed to Video Consultation'.

This will launch the Zoom app and connect you to the virtual waiting area. If the call is disconnected during the session, please rejoin using the Zoom link in your SMS or via the app.

Tips for a good video consultation

1. Find a comfortable private space free from distractions
2. Turn off any music and minimise background noise. Using headphones or earpiece with a built-in microphone is encouraged
3. Ensure you are in a well-lit place
4. No recording is allowed (e.g. screenshot, photo, video or audio recording)

After Your Session

Next Appointment Details

You can check the HealthHub app for your next appointment. You will also receive a notification on the app or an SMS on your phone.

Laboratory Test

If your doctor has ordered any tests, you will receive the order form(s) via email or by post to your registered address. Please print and bring the form(s) to your laboratory appointment.

Medication

We will notify you about your prescription via SMS within 1 to 2 working days after your consultation. You may then order your medications for delivery via the HealthHub app (if you have 2 weeks of medicine at home) or contact the Outpatient Pharmacy at 6930 2262 for more information. For enquiries on delivery status, please call the Medication Delivery Service hotline at 6930 2268, from 9am to 5pm (Monday to Friday).

Charges and Payment for Telemedicine

Video consultations are charged at 20% discount from the standard outpatient specialist consultation charges, valid until further notice. This discount is applicable for all except Non-Residents. Phone consultations are charged at 75% of the standard outpatient specialist consultation charges. Please click here to view the full outpatient consultation charges.

Telemedicine charges and any drugs, investigations, or scans ordered during the telemedicine sessions can be paid for using MediSave. The use of healthcare schemes and government subsidies follows the same guidelines as face-to-face outpatient consultations. Time-limited usage of MediSave has been extended to all chronic conditions under the Chronic Disease Management Programme (CDMP) since 9 October 2020. 

The 20 conditions covered under the CDMP include diabetes (including pre-diabetes), hypertension, lipid disorder, schizophrenia, major depression, bipolar disorder, anxiety, stroke, asthma, COPD, dementia, osteoarthritis, benign prostatic hyperplasia, Parkinson's disease, chronic kidney disease (nephrosis/nephritis), epilepsy, osteoporosis, psoriasis, rheumatoid arthritis and ischaemic heart disease.

Your invoice will be ready by the end of the day, and you will receive an SMS notification once your bill is available. You can then pay via the HealthHub app, DBS Internet/Mobile Banking or at any AXS machine.