Emergency Medicine

The Emergency Department (ED or A&E) at Sengkang General Hospital provides 24-hour service for all medical emergencies. This includes medical attention for all trauma, non-trauma surgical and medical emergencies. At SKH, we understand how important it is to have access to timely medical attention in the case of an emergency, which is why our emergency department is robust, well-trained and committed to providing an effective emergency medical service to all patients.

At SKH, we are a 24-hour centre that takes pride in working with a comprehensive list of dedicated in-house specialists to coordinate and administer evidence-based quality treatment for all medical and surgical emergencies. These emergencies include potentially life-threatening conditions, i.e., heart attacks, strokes, major trauma and acute burns, infections. Our healthcare team are committed to providing the best possible emergency care—safely and effectively.

We have taken unprecedented steps to ensure that visits to our hospital’s Emergency Department are welcoming and safe. Your health is our top priority.

When you arrive at our emergency department, your symptoms and medical condition will be promptly assessed by an experienced emergency nurse who will determine how high of a priority you are compared to the other current medical emergencies. It is important to note that priority of care is not based on the time of arrival but on the severity or potential severity of your condition worsening if not treated early.

If, after your assessment, we determine that you are a non-emergent patient, please be advised that you might have to wait an average of more than 4 hours to be attended to by a doctor. If you require urgent but non-emergency medical attention, we strongly advise you to visit your GP or a nearby medical care facility for an initial assessment of your condition.

Registration and Triage

As an Emergency Department, our priority is to attend to patients with serious illnesses and injuries. To facilitate this, we will assess your medical condition at Triage after you have registered at our Registration Counter, and sometimes, even before registration if the situation so demands. The Emergency Department at SKH is relatively busy.  

Triage

At the Triage Room, our staff will:

• take a short history of your illness.
• record your vital signs like temperature, pulse, respiration and blood pressure.
• Please assist the staff by giving them all the relevant and accurate information.

You will be assigned a specific priority level according to the severity of your medical condition. Our staff will advise you of the appropriate area to go to for consultation and treatment. There are separate waiting areas for patients with different priority levels. Our staff will also inform you of the estimated waiting time. We would like to assure you that all efforts will be made to see you promptly.

Priority Levels

There are four different levels of priority and they are as follows:

Priority 1 - Resuscitation & Critically-ill Patients

Patients in a state of cardiovascular or imminent collapse are attended to immediately at the Resuscitation Area. The doctors will speak to the family member after they have assessed and stabilised the patient. Examples: Heart attack, severe injuries, severe bleeding, shock and severe asthma attack.

Priority 2 - Major Emergencies (Non-Ambulant)

Patients with acute medical conditions that must be initially treated in the hospital. They are in stable condition and do not require resuscitation. They are required to be trolley-based for patient examination and treatment. These patients are attended to early at the Critical Care Area. The doctors will speak to the family member after they have initially assessed the patient. Examples: Major limb fracture / dislocation, moderate injuries, severe abdominal pain and other severe medical illnesses.

Priority 3 - Minor Emergencies (Ambulant)

Patients with acute symptoms who are in a stable condition and are able to walk. These patients may be treated by General Practitioners (GP) / Family Physicians with acute care resources or at the Emergency Department. Family members may enter the consultation room with the patient, but they may be asked to take a seat in the waiting area when examinations and procedures are being performed. Examples: Sprains, minor injuries, minor abdominal pain, vomiting, fever, rashes and mild headaches.

Priority 4 - Non-Emergency

An old injury or a condition that has been present for a long time. These patients should preferably be attended to by General Practitioners (GP) / Family Physicians. The Emergency Department is not the appropriate facility for their care. You may wish to visit your General Practitioner or a polyclinic. Examples: Chronic joint pains, chronic skin rash, long-term nasal discharge, cataracts, and sore throats.

General Emergencies

• The Emergency Care team assesses and treats patients with general medical and surgical emergencies. They will carry out resuscitation for all life-threatening conditions. 

Trauma and Orthopaedic Emergencies

• The Emergency Department also provides treatment for patients with trauma. This includes resuscitation and other treatment procedures such as suturing of wounds, as well as setting of fractures and dislocations.

Patients may be transferred out to other hospitals for specialty care not available in SKH

• SKH does not have inpatient Paediatric and Obstetrics & Gynaecology (O&G) facilities. Patients under 16 years old and/or having O&G conditions may be transferred to KK Women's and Children's Hospital (KKH) for further treatment, after stabilisation. Patients will have to join the waiting queue at the time of arrival at KKH. 
• SKH does not have emergency eye services. Patients requiring emergency eye assessment may be transferred to Changi General Hospital (CGH) for further treatment, after stabilisation. Patients will have to join the waiting queue at the time of arrival at CGH Emergency Department. 
• SKH does not have hyperacute stroke, cardiothoracic, hand surgery or burns services. Patients requiring hyperacute stroke, cardiothoracic, hand surgery or burns assessment may be transferred to Singapore General Hospital (SGH) for further treatment, after stabilisation. Patients will have to join the waiting queue at the time of arrival at SGH Emergency Department.