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1
After checking-in to the Emergency Department
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a
How often did the counter staff treat you with courtesy and respect?
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b
How often did the counter staff/PSA listen carefully to you?
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c
How often did the counter staff/PSA explain things in a way you could understand?
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d
How often did the nurses treat you with courtesy and respect?
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e
How often did the nurses listen carefully to you?
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f
How often did the nurses explain things in a way you could understand?
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g
How often did you have confidence and trust in the nurses treating you?
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h
Were you comfortable talking with nurses about your worries and concerns?
5
Did not have any worries or concerns
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2
Seeing a provider in the Emergency Department
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a
Were you seen by a doctor in a timely manner?
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b
How often did the doctors treat you with courtesy and respect?
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c
How often did the doctors listen carefully to you?
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d
How often did the doctors explain things in a way you could understand?
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e
Were doctors fully aware of your important medical information before giving you treatment?
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f
Were you comfortable talking with doctors about your worries and concerns?
5
Did not have any worries or concerns
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g
How often did you have confidence and trust in the doctors treating you?
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3
Radiology (Answer if applicable)
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a
How often did the radiographer who performed your image procedure treat you with courtesy and respect?
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b
How often did the radiographer who performed your image procedure listen carefully to you?
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c
How often did the radiographer who performed your image procedure explain things in a way you could understand?
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d
How often did the radiographer who performed your image procedure treat you with kindness and compassion?
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e
How often did you have confidence and trust in the radiographer who performed your image procedure?
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4
Physiotherapy (Answer if applicable)
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a
How often did the physiotherapist treat you with courtesy and respect?
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b
How often did the physiotherapist listen carefully to you?
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c
How often did the physiotherapist explain things in a way you could understand?
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d
How often did the physiotherapist treat you with kindness and compassion?
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e
How often did you have confidence and trust in the physiotherapist(s) providing care to you?
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5
Pharmacy (Answer if applicable)
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a
How often did the pharmacy staff treat you with courtesy and respect?
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b
How often did the pharmacy staff listen carefully to you?
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c
How often did the pharmacy staff explain things in a way you could understand?
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d
How often did the pharmacy staff treat you with kindness and compassion?
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e
How often did you have confidence and trust in the pharmacy staff providing care to you?
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f
Before giving you medicine, the pharmacy staff explained clearly what the medicine was for.
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g
Before giving you new medicine, the pharmacy staff described possible side effects in a way you could understand.
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6
Your Other Experiences in the Emergency Department
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a
Did you have your blood, x-ray or any other tests taken?
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b
Were your tests conducted in a timely manner?
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c
Were your test results explained in a way that you could understand?
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d
Do you think that you received the right treatment in the Emergency Department (e.g. tests, diagnosis, medication, etc)?
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e
How often were the different doctors and nurses consistent with each other in providing you information and care?
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f
How often was your family or someone close to you allowed to be with you as much as you wanted?
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g
How often did you have enough input or say in your care?
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7
Environment & Facilities
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a
How often did areas around you appear clean?
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8
Going Home
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a
Did the staff explain what to do if problems or symptoms continued, got worse, or come back?
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9
Overall Rating of the Emergency Department Services
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a
During your visit, the staff involved you and/ or your family in decisions about your care and treatment after you left the Emergency Department.
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b
Would you recommend Sengkang General Hospital to someone you know who needs similar treatment?
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c
If there is one key area that SKH has impressed you, what will it be?
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d
If there is one key area that SKH could improve on, what will it be?
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10
Commendations for Quality Service/Compliments
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a
Are there any of our staff you would like to compliment?
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b
Name of Staff
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c
Ward / Department
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d
Describe the service act that made an impression on you.
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11
Give a Gift of Health
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a
SKH has established the SKH Better Health Fund to help our needy patients and support research, education and patient care initiatives.
Would you like to make a donation and/or find out more? Our SKH Development Office will contact you to share more information if you indicate "Yes".