Visitor Information | Sengkang General Hospital

In line with MOH's latest guidelines, our visiting policy has been revised as follows:

Only 2 visitors allowed at patient's bedside at any one time during visiting hours (up to 30 minutes).
All visitors are encouraged to do an ART self-test prior to visiting patients.
All visitors/caregivers entering indoor patient-facing areas within the hospital are to put on mask at all times.
Children below 12 years old are not allowed to visit, except on an exceptional circumstances.

You will not be allowed to visit the wards if you have:

Pending COVID-19 test results
Flu-like symptoms or are feeling unwell

Our visiting hours are 11.00am to 2.00pm and 5.00pm to 8.30pm. All visitors to the wards are required to register via our Automated Visitor Registration System or at the Visitor Registration Counters. Click here for more information on visitor registration.

While in the wards

All visitors are to abide by the following guidelines:

Wear your mask properly and at all times
Do not interact with other patients or visitors and maintain a safe distance from others at all times
Wash/sanitise hands regularly
No eating and drinking
No food delivery
Do not sit on patient beds or use patient toilets

While in Outpatient Clinics/Facilities

Optional for all to wear your mask except for
- Elderly/immunocompromised individuals and
- Persons with Acute Respiratory Infection (ARI) symptoms

For outpatient appointments and visits to ED, patients may continue to be accompanied by ONE (1) person.

These measures are in place to help to reduce the risk of COVID-19 transmission in our Hospital and community.

Thank you for your understanding as we take these necessary steps to keep everyone safe.

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Use of Personal Mobility Aids (PMAs)

At SKH Campus, ensuring the safety of our patients, visitors and staff is our priority. Patient care and treatment areas can sometimes become crowded, and we want to make sure everyone can move around safely and comfortably.

We seek your understanding in following these guidelines. This policy will apply to all patients, visitors, caregivers, and next-of-kin. This change is part of our ongoing efforts to create a safer environment for everyone in our hospital premises.

Medical Centre

Personal Mobility Aids (PMAs) that satisfy the following requirements are allowed into the Outpatient Clinics at SKH Medical Centre:

- Size limit: 1.25m (L) x 0.7m (W) x 1.5m (H)

- Speed limit: Ride at walking speed of 4 km/hr

- Audio devices: Mute your music/audio devices for the comfort of other patients

Wheelchairs, including motorised ones, are allowed.

Wards

Personal Mobility Aids (PMAs), such as mobility scooters, are not allowed.
Wheelchairs, including motorised ones, are allowed.

If you are being admitted, please arrange for your PMA to be taken home or you can park it at designated parking bays in our hospital.

If you need help moving around, please approach our staff for wheelchair assistance.

Emergency Department

Personal Mobility Aids (PMAs), such as mobility scooters, are not allowed.
Wheelchairs, including motorised ones, are allowed.

If you are being admitted, please arrange for your PMAs to be taken home or you can park it at designated parking bays in our hospital.

If you need help moving around, please approach our staff for wheelchair assistance.

Parking of PMAs

Please park your PMA at designated parking bays conveniently located at:

Emergency Department --> Main walk-in entrance
Blk 3 and Blk 6 --> Behind Lift Lobby B
Blk 1 and Blk 2--> Behind Polar shop
Medical Centre --> Main Drop-off/Pick-up point
Community Hospital --> In front of Blk 7 and Blk 9 registration counter
Surgery on 2 --> Lift Lobby B (Level 2)
Endoscopy Centre --> Outside Endoscopy Centre (Level 2)

If you need assistance moving around during your stay or visit, we are happy to provide wheelchair assistance. Please approach our Visitor Service Officers or any hospital staff for assistance.

Thank you for helping to make SKH Campus a safe environment for everyone.

Guide Dogs on Hospital Premises

At SKH, we recognise the essential role guide dogs play in supporting people with vision impairment. Guide dogs are allowed in both outpatient and inpatient areas of our hospital.

For medical and safety reasons, guide dogs are not permitted in certain areas of the hospital, including:

Isolation wards
Intensive Care Unit (ICU) and High Dependency Unit (HDU)
Psychiatric wards
Operating theatres, endoscopy centre and other areas where invasive procedures are performed
Procedure/Treatment rooms (including podiatry consultation rooms)
Radiology department
Other high-risk and treatment areas

For further queries or assistance, please contact the SKH General Enquiries Hotline at 6930 5000. Our staff are here to help ensure your visit is comfortable and well-supported.