SKH Outpatient Pharmacy
Medication Delivery Service
What should I do if I want my medication to be delivered to me?
How long will the delivery take?
Where do you deliver to?We deliver to all valid local addresses within mainland Singapore, excluding offshore islands and secured areas. Can I submit an order if I do not have a prescription, or if my previously submitted prescription has been completely filled?Supply of medications requires a valid prescription before we can process your order. If you do not have one or if you need a new prescription, kindly submit your request through the HealthBuddy app.Can I submit an MDS order using a non-SKH prescription?We are only able to process SKH prescriptions. Kindly approach the issuing institution for their delivery services. I requested for a prescription for my medications, how do I know if it is ready?You will be contacted by SKH Pharmacy once your prescription is ready on your registered contact number. Can I amend or cancel my order after it has been submitted, or change my delivery date and/or time after it has been confirmed?Any amendment or cancellation request received within 3 working days of the confirmed delivery date. Otherwise it will be subject to a charge of $8.How do I know if my online order has been successfully submitted?An order acknowledgement will be sent to the email address you provided.How do I know when my medications are ready for delivery?On your selected delivery date and time slot, the delivery man will contact you before arrival via the contact number you provided.
Can someone else receive my medications for me?If you are unable to receive your medications in person, you can give consent for another person who is 18 years old and above to receive the medications on your behalf. How do I pay for my medication?Payment can be made through Mobile pay via Health buddy app. You may also pay at AXS machines, 7Eleven stores, Singpost branches. . We do not have a cash on delivery option.
I have a medical benefit card, can I use it to pay for the service?Approved 3rd party payors are accepted for payment of medications. However, delivery amendment or cancellation charges will be borne by you. Please provide us with the necessary payment documents when you register for the medication delivery service. Can I opt to use Medisave or Cash on Delivery as a payment mode?Yes, we do accept Medisave use. Kindly indicate these options when placing your medication orders. We do not offer cash on delivery. How do I refill a previously submitted prescription?You can order your prescription refill medications through the HealthBuddy App. Kindly place your orders at least 3 working days before your medications are due to run out. My medical appointment has been postponed and my medications are running out. How do I request for a top-up of my medications?You can download the SingHealth HealthBuddy App to request for a prescription refill and opt for delivery of your medications.
Other important information
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