Our Commitment to Patients

To ensure you receive the best care possible, you have the right to:

Be treated with dignity in a safe environment. Your personal safety includes being free from physical restraints or seclusion, unless medically required. The disabled, elderly and those with special needs will be given appropriate protection.
Personal privacy concerning your care. We will conduct consultation, examination, treatment and case discussions discreetly and with respect to your personal privacy.
Be respected for your religious and ethnic beliefs. We respect your personal values, religious and ethnic beliefs.
Explanation and information about your treatment. Except in emergencies and where applicable, this information includes:

What your treatment is about
Treatment options (including surgery)
Known outcomes
Known risks of treatment
Known risks and consequences of non-treatment
Continuing care after discharge
Collection, usage and disclosure of patient's de-identified photographs, video and audio recordings for the purpose of education and quality assurance
Estimated hospital bill

Seek a second medical opinion. You have the right to ask questions to help you make decisions about your treatment. If you seek a second opinion, please inform your doctor in charge so he may advise you on how to proceed.
Make plans for your future healthcare. We will respect your known wishes and decisions made in accordance with your Advance Medical Directive or Advance Care Plan if you have made one. The hospital provides guidance if you or your family have difficulty making decisions for a serious illness.

Find out more about Advance Medical Directive from the Ministry of Health website at www.moh.gov.sg > Policies & Guidelines > Legislation > Advance Medical Directive

Confidentiality of your medical records. You are assured of the confidentiality of your medical records, including electronic medical records. Our access is strictly limited to the healthcare professionals involved in your care (unless otherwise required by Singapore laws and regulations). Medical records are also accessible via National Electronic Health Record (NEHR), which is a central database containing patients' summary medical records from their healthcare provider. Patients and members of the public can opt out of NEHR but there are implications involved.

A copy of your medical record/report can be obtained on request, in accordance with the hospital's policy. To find out how to request for a medical report, call 6930 6003.

Your Responsibilities

While we have a responsibility to safeguard your interests as our patient, you can also play a part in helping us provide the best possible healthcare.

Please:

Provide complete information on your medical history (including allergies and medication prescribed by your family doctor; over-the-counter drugs and traditional medicine), financial circumstances and other relevant details.
Follow the treatment plan prescribed by our healthcare team.
Ensure your own safety by seeking help from your caregivers or our staff when required.
Inform us when you have problems following the prescribed treatment.
Update us on changes in your medical condition.
Appoint one spokesperson or relative whom the doctor can communicate if necessary. Please understand that the medical team cannot perform numerous updates to multiple relatives. The Lasting Power of Attorney (LPA) is a legal document which allows a person who is at least 21 years of age ('donor') to voluntarily appoint one or more persons ('donee') to make decisions and act on his behalf should he lose mental capacity one day. A donee can be appointed to act in the two broad areas of personal welfare and property & affairs.

Find out more about LPA from

https://www.publicguardian.gov.sg/opg/Pages/Home.aspx > The Lasting Power of Attorney.

Clarify any doubts on instructions given to you to prevent any lapse in after-care upon discharge.
Inform us if you have changed your mobile number or address so that we can update your records.
Be responsible in paying the required fees and charges.
Show consideration by treating all staff, patients and visitors with respect and courtesy.
Please inform us in advance if you are unable to attend your appointment.

Organ Donation

Organ donation provides hope for a better quality of life for patients suffering from organ failure.

The Human Organ Transplant Act (HOTA) allows for the kidneys, heart, liver and corneas of those who died in hospitals to be used for transplants. It applies to all Singapore Citizens and Permanent Residents who are of sound mind and above 21 years of age, unless they opt out. From August 2008, all Muslim Singapore Citizens and Permanent Residents are included in HOTA.

You may opt out of HOTA if you do not wish to donate any organ after death. Your wish will be respected. The opt-out form can be obtained from the Ministry of Health website at www.moh.gov.sg > Policies & Guidelines > Legislation.