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Your Stay With Us

Patient identification

For your safety, a patient identification wristband, which contains your name, NRIC, date of birth and address, will be provided upon admission. The wristband comes with an attached electronic tag, which will enable quick transfer of location within the hospital’s IT systems. Please wear it at all times during your stay at our hospital.

During your stay, you may be asked several times for your name, identification number and date of birth. This is for our staff to counter-check your identity for your own safety so that treatment will be given to the right patient. We hope for your active participation in this. 


Meals

Our dietitians specially plan all meals served in Sengkang General Hospital. All Muslim meals are halal. Special diets are also available to patients who need specific diet control. Feel free to approach your ward nurses, if you need to arrange for a consultation with one of our dietitians.


Nurse Call Button

If you require assistance at any time of the day and have difficulty walking, please press the Nurse Call Button located on your handset device and a nurse will attend to you.  


Team-based Care

During your stay, you will be looked after by a team of doctors. Depending on your medical condition, the doctor may refer you to other healthcare professionals such as dietitians, physiotherapists and occupational therapists to provide assessment and appropriate treatment to help you recover. Some of these treatments and services are chargeable and will be included in your bill. You may wish to clarify your concerns, if any, with the healthcare professional taking care of you. 


Caregiver Training 

We provide training for caregivers, including relatives and domestic helpers. If a patient needs assistance with bathing, feeding, changing positions in bed, transferring from bed to chair or vice versa, the ward nurse-in-charge will identify a caregiver for training to be provided.


Toiletries

A bath towel is provided for you in the ward. Patients staying in private A1 single-bedded room will also receive a complimentary toiletry pack containing a face towel, toothbrush, toothpaste, shower cap, comb and pen. Shampoo and shower gel are available in the shower rooms in all wards.


In-house Entertainment

Mediacorp programmes are available on all televisions in the wards. 

At the general ward, please switch your mobile phone to silent mode and moderate your tone of voice when speaking so as not to disturb fellow patients. 

At the ICU – Please do not use a handphone within 2 metres of any medical equipment in the ICU.


Newspapers

Patients in the A1 single-bedded room will receive a copy of the newspaper of your choice daily. Newspapers are also available in the Discharge Lounge daily.


Discharge Lounge

A Discharge Lounge located near the entrance to the ward is available for your use when it is time for your discharge, while you are waiting for a family member or friend to pick you up. 


Smoking Prohibition

Under the law, smoking is prohibited within the hospital premises. Please be considerate to other patients.


Leaving the Ward

If you wish to leave the ward for any reason, please inform the staff on duty at all times so that they can take note of your whereabouts and ensure that you do not miss your medication or scheduled tests.


Leaving the Hospital Premises

As your safety and well-being is our utmost concern, please remain in the hospital premises till you are discharged by your doctor. If you wish to leave the ward for any reason, please inform the nurse-in-charge. Patients who request to be discharged against the doctors’ advice will be required to sign an AOR (At Own Risk) form.

Your Personal Belongings

Personal Valuables

Patients are advised to leave personal belongings and valuables such as cash, jewellery and mobile phones at home. Sengkang General Hospital shall not be held liable or responsible for the loss or damage of any valuables or personal items during a patient’s stay. Patients and their caregivers who bring valuables to the hospital do so at their own risk. To avoid property loss, we recommend that you bring only essential items to the hospital, such as a list of medications that you are taking, and simple toiletries.


Valuables Kept by You

Please inform our nurses if you are retaining the use of valuables such as spectacles, dentures, hearing aids and mobile phones. To prevent loss or damage to these valuables, you are advised not to leave these items unattended / unprotected on meal trays, beds, bedside lockers, shower rooms, and any places where they may be lost or accidentally thrown out.


Valuables Kept by SKH

If required, our nurses will safe-keep your items in a sealed and secured envelope during your stay with us. A form will be signed by you, the nurse who secures the valuables, and another nurse who will act as a witness. The valuables will be returned to you upon your discharge and/or request by your next-of-kin (NOK).